1.INTRODUCTION
This page (together with the documents expressly referred to on it provides you with information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (“our site”, “Website”) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not order from HelloMamma! Qualità a casa.
2.OUR DETAILS
These Terms and Conditions govern your relationship with Mammafiore London, trading as HelloMamma! Qualità a casa ("HelloMamma", "we", "our" or "us") with registration number 431234340 and address Unit 31, Perivale Park, Horsenden Lane South, Greenford UB6 7RJ - London.
2.1 We operate the Website hellomamma.co.uk
2.2 To contact us, please refer to the email hello@hellomamma.co.uk
3.YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.
4.USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
1. To use the website exclusively to make legitimate enquiries or orders.
2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).
If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through this website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
Age-Restricted Items
The purchase of certain products made available on the Website is subject to age requirements specified by law. We are not permitted by law to supply these items to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these items through the Website.
If you are placing an order for an item that by law is age-restricted, such as alcoholic drinks, then by clicking the “Make an order” button you are also confirming to us that you are aged 18 or over, being of at least the legal age required to purchase the item. By clicking the “Make an order” button, you further acknowledge and consent to us taking steps to verify your age by reference to publicly-available third-party sources. We reserve the right not to supply any age restricted item where we reasonably believe that you are below the relevant minimum age.
All age-restricted items must be received by a person who is at least 18 years old at the time of delivery or in-store handover. We require this regardless of the relevant age limited for the age-restricted item.
We reserve the right to request proof of age identification from you when you receive the package, if your order contains age-restricted items, and we are unsure that you are at least 18 years old at the point of delivery.
5.SERVICE AVAILABILITY
Items offered over this website are only available for delivery to the United Kingdom mainland, Northern Ireland and the Isle of Man.
If you wish to order items from Spain or France via this website, you are of course welcome to do so by visting our spanish shop or french shop.
6.HOW THE CONTRACT IS FORMED
The information set out in the Terms and the detail contained on this website do not constitute an offer for sale, but rather an invitation to treat. No contract in respect of any items will exist between us and you until your order has been expressly accepted by us, whether or not funds have been deducted from your account. If we do not accept your offer and funds have already been deducted, these will be fully refunded. To place an order, you must follow the online shopping process and click on "Make an order" to submit the order. After this, you will receive an email from us confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted.
Your order constitutes your offer to us to buy one or more items from us. All orders are subject to acceptance by us, and we will confirm this acceptance to you by sending you an email that confirms that the item is being sent (the "Shipping Confirmation"). The contract for the purchase of an item between us (the "Contract") will only be formed when we send you the Shipping Confirmation, or in respect of age restricted items only will be formed at the moment of delivery to you, and we may require you show valid photographic ID with a date of birth, upon delivery. The Contract will relate only to those items whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other items which may have been part of your order, until the dispatch of those items has been confirmed in a separate Shipping Confirmation.
7.ITEMS
The products offered in HelloMamma! Qualità a casa, along with its characteristics and price will appear on the screen. The images that accompany the products offered are illustrative and are subject to packaging changes that our supplier may make. In any case, HelloMamma! Qualità a casa continually updates its website so that the title and description match the photograph of the product offered.
The information on the composition of the products, ingredients, health warnings, as well as the nutritional information of the same that appears on this website can be modified by the manufacturers, so HelloMamma! Qualità a casa is not responsible for any differences that may occur with respect to the information that is physically declared on the product itself.
Therefore, it is recommended to carefully read the labels, warnings and instructions on the product packaging before using or consuming it, in order to find more detailed and updated information about it.
8. AVAILABILITY OF ITEMS
Hello Mamma! Qualità a casa may add new products at any time to those already included on the Web, understanding, unless otherwise provided, that the new products will be governed by the provisions of the current general terms and conditions published on the web at that time.
Hello Mamma! Qualità a casa reserves its rights to limit and even remove access to any of the products offered on the web for reasons of availability, temporality or for any change in the assortment of products in the online sales service at any time and without prior notice. Hello Mamma! Qualità a casa will carry out its best efforts to please the users in demand for the products.
In case of not having available stock of the product after the order has been placed, HelloMamma! Qualità a casa will proceed to communicate with the client to propose the replacement of the product according to the preferences indicated by the user. Otherwise, or of not being able to contact at the time of preparation of the order, it will remain unserved and the amount will be refunded. In the event that the requested and unavailable product is the only one in the order, it will be cancelled.
9.REFUSAL OF ORDER
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavors to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
10.DELIVERY
Subject to availability, and unless there are any exceptional circumstances, we will endeavour to fulfil your order for items listed in the Shipping Confirmation by the delivery date set out in the Shipping Confirmation.
a. When do we ship the orders?
Orders placed before 12 pm will be prepared in the warehouse and shipped the next day, as long as there is availability. It must be taken into account that, for the purpose of counting the days necessary for the shipment, Friday afternoons, Saturdays, Sundays and holidays (both national and local) have no effect.
Average delivery times range from 24 hours to 72 hours depending on the distribution area. Please check our delivery page for more info
The prices indicated for shipping costs do not include possible additional costs for customs and taxes that will be paid at destination by the recipient of the merchandise.
HelloMamma! Qualità a casa may reschedule the shipment of an order if it considers that the appropriate conditions are not met for viable transport and for the correct arrival of fresh products, complying with the cold chain between our facilities and the customer's home.
HelloMamma! Qualità a casa undertakes to make its best efforts for its delivery in the time and manner specified during the purchase process.
Likewise, HelloMamma! Qualità a casa reserves the right to cancel any order when it deems appropriate, notifying the user and justifying the decision not to serve the order for reasons beyond its control or force majeure, such as traffic accidents, adverse weather conditions or theft. of transport or merchandise. In these cases, we will give the client the option to receive a new similar order as soon as the external causes are solved.
The coverage of the home delivery service and online purchase is subject to the availability of logistics coverage that HelloMamma! Qualità home have available for each territory. In the event that the user provides HelloMamma! Qualità home a delivery address that is not correct, HelloMamma! Qualità a casa will not have any responsibility for the delay or impossibility of delivery of the order requested by the registered user, reserving the right to cancel the purchase made.
Each delivery is considered made from the time the product is made available to the customer at the place indicated by him for the delivery of the order at the time of contracting.
b. Shipping costs
London: The shipping costs are free for order over £70 and for these postcodes: W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, WC1, WC2, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, EC1, EC2, EC3, EC4, E1, E2, E8, E14, N1, N2, N3, N6, N7, N8, N19, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SE16, SE17, SW17, SW18, SW19, SE1, SE5, SE11, SE24 TW9, TW10, UB6, UB5. Orders under £70 the shipping costs are £5. For orders excedeeing 10kg, there is a surcharge of £0.30 per kg.
The rest of UK: The shipping costs are £5 per consignment, up to 10 kg. Orders excedeeing 10kg, are have £0.30 a surcharge per kg.
11.NON-DELIVERY OR ABANDONED PARCELS
If we are unable to deliver, your items will be returned to our depot. We will leave a note explaining where your parcel is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day.
If your order has not been delivered for reasons not attributable to us, or you have not collected it from the store (where your chosen delivery method was store collection) we will contact you, and if after 30 days from the date when the order was made available to you, if remains uncollected or you refuse to collect it, it will be deemed to have been abandoned by you. For further information, please contact us at hello@hellomamma.co.uk.
12.PRICE
The prices indicated on the screen are in pounds, include VAT and will be current at all times, except for typographical errors. These prices exclude shipping costs, which will be added to the total amount as detailed in the "Shipping" section.
The price of the products can be indicated by units or by weight. In either case, the user indicates the required quantity, increasing unitarily until reaching the desired purchase units. The amount of the purchase may not coincide with the amount of the order due to the existence of products of variable weight, the substitution of the products not found according to the substitution option chosen by the user and the impossibility of delivering the products that are not found when the orders are prepared.
At all times, HelloMamma! Qualità a casa will ensure that up-to-date prices are available on the website and in the applications for mobile devices. However, in certain cases the prices of the products published in HelloMamma! Qualità a casa may show variations compared to the prices of the products in physical stores.
13.PAYMENT
The payment of the products by the user will be made by credit card payment through the Stripe or PayPal platform, who will be responsible for the processing of your bank details. In the event that payment by credit card is not accepted by the payment platform, the user's order will be cancelled.
Immediately after making the payment, HelloMamma! Qualità a casa will confirm your order by sending an email. Through said email, the user will be able to consult the reference code of the purchase.
14.BUY ITEMS AS A GUEST
This website also allows purchase through the guest purchase functionality.
In this type of purchase, you will only be asked for the essential data to be able to process your order.
Once the purchase process is complete, you will be offered the possibility of registering as a user or continuing as a non-registered user.
15.RETURNS POLICY
1. To start the return process, the user can contact HelloMamma! Qualità a casa via email:
Email to hello@hellomamma.co.uk using the following form.“To the attention of the Seller. I hereby notify you that I withdraw from my contract of sale of the following property:
• Order number:
• Order received on:
• Name of the consumer and user:
• Address of the consumer and user:
• Signature of the consumer and user (only if this form is submitted on paper):
• Date:
2. The user has a period of fourteen (14) calendar days, counting from the date of receipt to execute the right of return, except in the case of:
a. The supply of goods that can deteriorate or expire quickly;
b. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery;
c. The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods
3. The client will only assume the costs of collecting the product, in the case of a product returned due to displeasure. In all other cases, the return costs will be borne by HelloMamma! quality home
The refund of the value of the merchandise will be made once its good condition is verified. The customer must assume the return shipping costs, which are £8 for national shipments. In the event that the client sends the product with his own means, this amount will not be charged.
4. HelloMamma! Qualità a casa will only accept returns that meet the following requirements:
- The product will be unopened, except in the case of wear or deterioration of the good due exclusively to its test to make a decision on its acquisition. If possible, it should be in the same state in which it was delivered and should keep its original packaging and labeling.
- The shipment must be made using the same box or envelope in which it was sent, or failing that, in a similar format that guarantees the return in perfect condition.
- A copy of the delivery note must be included in the package, where the returned products are also marked.
16.INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors.
You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.
17.LINKS FROM OUR WEBSITE
We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.
18.WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
19.OFFERS AND PROMOTIONS
The user may use the discount coupons prior to payment in the cart section or on the order summary screen. To do this, you must enter the discount code in the "Discount coupon" or "Discount coupon or gift coupon" section.
Users who make use of coupons, discount vouchers or promotions at HelloMamma! Qualità a casa must take into account that they may not be cumulative. All coupons, discount vouchers or promotions that HelloMamma! Qualità a casa provide your customers by email or other means will have a validity indicated in the communication of the coupon assignment itself. The application of a coupon, discount voucher or promotion may be subject to a purchase for an amount.
Hello Mamma! Qualità a casa reserves the right to cancel coupons or discount vouchers when it observes fraudulent or improper use of the coupon generation system. Fraudulent or improper use of the coupon discount system is considered:
1. The sending of invitations between email accounts of the same person or the use of coupons from the same campaign in different orders from the same user or to be delivered to the same postal address.
2. Use the same personal account to make the payment of more than 1 order using the same discount coupon or using invitation discount coupons in order to self-invite, even when they are registered users with a different email account. email that share the same delivery address.
3. The use of different email accounts for the use of the same coupon or discount voucher created and advertised as a valid coupon for a first purchase, and whose purchase is intended for the same user and/or delivery postal address.
In any case, HelloMamma! Qualità a casa reserves the right to cancel those orders derived from the use of said coupons, discount vouchers or promotions, in which case it must return the amount of the canceled purchase, excluding any amount that corresponds to said coupons and that, therefore, do not correspond to amounts actually disbursed by users.
Coupons, discount vouchers or promotions must be used before confirming the payment. Hello Mamma! Qualità a casa is not responsible for the subsequent application of the coupon, discount voucher or promotion if the payment has already been confirmed.