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A product is missing from my order

Despite our efforts to ensure that you don't miss anything, we have implemented several controls to prevent any mishaps. However, it is possible that the product may be out of stock or there may have been an error in managing your order.

No need to worry though! We have a solution for you. Please send us an email at orders@hellomamma.co.uk, so that we can investigate your case and determine what went wrong. In case of a missing product, we will refund the payment to the same account or card number that was used for the purchase. Please allow approximately 7 days for the refund to be processed. If I can't finish the purchase process, what happens?

After placing an order, its status will appear as "processing" and you will receive a confirmation email. If you don't receive the email, please check your spam folder, as it may have been redirected there.
If you cannot locate your order in the "processing" status, you can try the following steps: log in to your account, locate the order, click on "reorder", and you will be able to complete the purchase process easily.
If you are still unable to complete the purchase process, please don't worry. There may be an issue that we can help you resolve. The best course of action is to contact us at orders@hellomamma.co.uk, and we will provide assistance to help you complete the purchase process.

What happens if I'm not home when my order is being delivered?

If the carrier attempts to deliver your order and there is no one available to receive it, they will typically leave a delivery attempt note. In such cases, it's important to contact the carrier as soon as possible to arrange for a new delivery attempt. If the second attempt also fails, the carrier may store the order, awaiting further instructions from you.

When will I receive my order?

HelloMamma! typically offers delivery times ranging from 24 to 72 hours, with variation depending on the delivery location.

HelloMamma! prepares and ships orders on the same day for items received before 12pm.

Can I track my order?

Definitely! One of the advantages of online ordering is the convenience of being able to track your order in real-time. To check the status of your HelloMamma! order, simply log into the "My Account" section of our website and click on the "Order Tracking" tab. From there, you can see whether your order has been shipped from our warehouse or not.

Can I make changes on my order?

It's important to note that we begin preparing your order for shipment as soon as it is placed on our website, often within just a few minutes. As a result, it may not always be possible to make changes to your order once it has been placed. However, if your order has not yet been shipped from our warehouse, we will do everything we can to assist you in modifying your order. Please don't hesitate to reach out to us at orders@hellomamma.co.uk for assistance.

Let's Talk About Business

I have a restaurant or a delicatessen shop. Can I buy from you?

We offer a specialized service tailored to meet the needs of professionals, including customized delivery, payment, and invoicing options. Our product selection for trade business is available on mammafiore.co.uk

We would be delighted to collaborate with your business. To begin the process, please send an email to london@mammafiore.eu, including your trade name, address, and contact number. A member of our team will then reach out to you to provide further assistance. Or you can call us on 02037576120. Thank you for your interest in working with us.

I believe I have a product that could be of interest to you

Hey there, congrats on being an entrepreneur! We know it takes a bit of craziness to make it happen, but we're rooting for you. If you think your product would be a hit with our customers and meets our high quality standards, drop us a line at hello@hellomamma.co.uk. Tell us all about your amazing product and what your biz is all about, and we'll get back to you ASAP. Can't wait to hear from you!